Terms and Conditions

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What’s within this agreement?

These terms and conditions apply to all services provided by JULIAWESTLAND.COM (“JULIAWESTLAND.COM”) to any individual or organisation (” the client”) and constitute the contract for the service to be provided by JULIAWESTLAND.COM for the client. 

1. Coaching – future focused to help the client to make changes to their career direction through increasing awareness of themselves and others

2. Mentoring – provide advice and guidance, based on expertise in a specific subject area 

3. Consulting – includes diagnosing and solving problems advice and guidance, based on expertise in a specific subject area

4. Training – includes all forms of development with predefined objectives and learning pathways

What’s outside this agreement?

Counselling or psychotherapy – professional medical or psychological support

Financial business advice or coaching 

Signposting

There may be occasions when JULIAWESTLAND.COM may recommend to the client that they seek an alternative service more suited to their current needs. In this event JULIAWESTLAND.COM will fully discuss the reasons for the recommendation with the client. It is the client’s sole responsibility to decide whether to follow the recommendation and JULIAWESTLAND.COM does not accept any liability for the outcome of any decisions the client chooses to make. 

Fees

1. Full payment is required to secure the assignment start date. 

2. Agreement by email indicates acceptance of the assignment and agreement to the terms and conditions. 

3. In return for the fees payable by the client (or by a third party on their behalf), JULIAWESTLAND.COM agrees to provide the service as described in services and in accordance with the terms and conditions set out. 

4. The client agrees to pay fees for the service on the terms and conditions set out (in situations where a third party pays the fees, the third party counts as an agent acting on behalf of the client). 

Cancellation & Rearranging Sessions

1. In the event the client should wish to rearrange a coaching session, meeting, or any form of service, at least 48 hours’ notice is required to carry forward the unused session or service free of any additional charge. Where less that 48 hours’ notice is given the unused session or service will be forfeited. 

2. In exceptional circumstances, JULIAWESTLAND.COM may need to rearrange a session. In these circumstances JULIAWESTLAND.COM will use reasonable endeavours to provide a mutually satisfactory alternative appointment with the client. 

3. The client may terminate their coaching contract at any time in writing. Any monies owed at the time of cancellation to JULIAWESTLAND.COM will become due immediately. Refunds on payments made against future sessions will be at the discretion of JULIAWESTLAND.COM. 

Confidentiality

1. JULIAWESTLAND.COM will respect the client’s privacy and seek written permission before disclosing they are a client. 

2. Personal or business information supplied to JULIAWESTLAND.COM by the client in coaching sessions or any type of business meeting or discussion will be treated as confidential. No information will be disclosed to a third party without the client’s prior permission, except where required by law. All written or documented information will be securely stored and kept for that purpose it was provided in line with the UK Data Act 2018. 

Responsibility & Commitment

1. The assignment start date will be a date agreed between the client and JULIAWESTLAND.COM and shall be deemed to be the start date for the service. This may be either the date of the first coaching session, formal meeting or another agreed assignment start date. 

2. JULIAWESTLAND.COM will seek to enable the client to set and achieve goals that will help to bring about desired outcomes for the client. The client has sole responsibility for any decisions they may make following coaching with JULIAWESTLAND.COM. 

3. The duration and timing of sessions will be confirmed within the services. In an event the client arrives late, a coaching session or meeting will continue to finish at the prearranged time. In an event the coach arrives late to any coaching session or meeting JULIAWESTLAND.COM will use reasonable endeavours to provide a satisfactory response to make up any lost time.

4. JULIAWESTLAND.COM accepts no liability for the client’s actions. JULIAWESTLAND.COM has no liability for any loss incurred by any client, whether financial or otherwise, following commencement of coaching or any form of service, or for any perceived failure by the client, whether justified or otherwise, to achieve a material improvement in quality of life or business improvement to achieve their desired outcomes or goals.